Billing Services

We are committed to making the billing process as clear and straightforward as possible. Below is an overview of how billing is handled and what to expect.

Before receiving a paper statement by mail, you will receive up to two text messages and two email notifications (if you provided your phone number and email address at the time of your visit). These reminders are designed to keep you informed and provide convenient options for managing your account.

Pre-Certification (Prior Authorization)

Some insurance plans require pre-approval for certain imaging exams, such as MRI. While your referring physician may assist with obtaining this authorization, it is ultimately the patient’s responsibility to ensure it is completed prior to the exam. If services are performed without required authorization, any resulting charges or penalties may become the patient’s responsibility.

Medicare

We submit claims directly to Medicare. After Medicare processes the claim, any remaining balance will be submitted to your supplemental insurance, if applicable. If no supplemental coverage is provided, the patient is responsible for the remaining balance.

Medicaid

Claims are submitted to Medicaid on behalf of the patient.

Workers’ Compensation

For work-related injuries, charges are billed to your workers’ compensation carrier. Please provide complete and accurate information at registration to ensure proper billing. If a claim is denied or disputed and no alternative insurance is provided, the balance may become the patient’s responsibility.

Other Insurance

We will submit claims to all insurance carriers for which valid information is provided. For non-contracted insurance plans, any unpaid balance may become the patient’s responsibility after 45 days. Contracted insurance plans are billed according to agreed-upon terms.

Patient Responsibilities

Patients or guarantors are expected to make a good-faith effort to resolve any outstanding balances. Our billing team is available to help establish reasonable payment plans when needed.

We accept:

• Cash
• Check
• Visa, MasterCard, and Discover

Questions or Assistance

If you have questions about your bill, please contact us at 800-666-1816, Monday through Friday, 8:00 AM – 4:00 PM.

Delinquent Accounts

An account may be considered delinquent if:

• No payment or payment arrangements are made within 30 days of the first statement or final insurance payment
• There is no response to billing communications

A final notice will be issued, allowing a 10-day grace period for payment or response. Disputed balances will be reviewed by our management team. If a balance remains unresolved, the account may be referred for collection. Any associated legal fees may become the responsibility of the patient or guarantor.